EMC Maintenance

Park Place International offers comprehensive maintenance contracts on all EMC storage systems. Our services include 24x7x365, 9x5 coverage, or custom coverage that addresses your specific needs. We offer 4-hour response time, machine initiated phone home features through our “PPI Alert” system and reconfiguration support. Maximize your investment from your existing EMC storage system. From installation and training, through ongoing management, our proactive and pre-emptive EMC Maintenance services ensure your needs are met—24x7x365.

Telephone Support

Park Place International is committed to meeting your EMC maintenance needs in a consistent and timely manner. If you have a technical question or notice a problem with your EMC system, you can contact our Customer Support Center 24 hours a day by telephone.

Onsite Support

When necessary, a Field Engineer is dispatched to your site with parts or equipment to resolve any EMC maintenance issues. Interactive communications between our Customer Support Center and the Field Engineer, regarding your EMC maintenance specific issue, significantly reduces downtime and allows for quick, efficient resolution. Once the problem is resolved, your Field Engineer will provide an explanation on the issue and resolution.

Support for your SAN and NAS infrastructures

Park Place International storage consultants can help you plan and design your environment and select the most appropriate architecture – Storage Area Network (SAN), Network Attached Storage (NAS), or both. Our experts can quickly and efficiently integrate the best solution for your existing infrastructure. Look to the experienced professionals at Park Place International for a full range of services regarding the SAN or NAS lifecycles.

Park Place International provides:

Design services
Procurement
Configuration
Testing
Delivery
Installation
Implementation
Warranty management
Post warranty management

You can rely on Park Place International for all your hardware support needs.

What can Park Place International provide your company?

15-year history of providing mission critical maintenance services for multi-vendor IT environments
North American service delivery capabilities
Recognized depth and breadth of skills and processes supporting multi-vendor platforms
Service planning support - based on products, location, parts and availability requirements – in advance
Park Place International maintenance programs
Flex Service^TM- mix and match 7X24 and 9x5 coverage to meet your specific needs and budget
2 hour, 4 hour, or next business day onsite response times available
Local spares program - fully tested and certified parts to expedite replacement of failed components
7 x 24 access to Park Place International’s Customer Support Center
Maintenance Services delivered onsite, by telephone, or electronically
Maintenance contracts include an annual audit of equipment covered under the agreement
Published preventive maintenance schedule for proactive support of existing equipment
Periodic reports detailing trouble tickets that have been issued and their current status
Customized profile in our knowledge-based Service Management / CRM system
Single number to call for hardware or software support
Single point of contact - Single point of accountability
Depot repair programs
Time and material programs

Please contact us today to receive a no obligation quote for enterprise level EMC maintenance services.