IBM Hardware Maintenance Service

Park Place International offers a comprehensive suite of maintenance programs that utilize a nationwide staff of highly qualified Field Engineers. You can be confident that you will receive a high level of service with Park Place International protecting your IBM environment.

Park Place International has a strong reputation for providing quality IBM hardware maintenance and software support nationwide. As a leading provider for IBM maintenance support services and sales, we provide personalized problem management for your IBM environment and will settle for nothing less than your complete satisfaction.

Park Place International offers proactive IBM maintenance programs that incorporate 7x24 hour phone support, IBM equipment replacement and IBM onsite support with 4-hour response time to insure the stability required for a profitable operation.

Park Place International has helped many organizations consolidate their multi-vendor support services to a single source allowing them to reduce their IBM maintenance support costs.

Our sales and support team is ready to assist your organization with IBM maintenance support services and is committed to providing you with the best possible price and IBM maintenance service available. Being multi-vendor, multi-platform certified allows Park Place International to support your IBM equipment as well as any other types of equipment including EMC, DELL, HP, Compaq, Digital Equipment (DEC), SUN™ and Data General.

What can Park Place International provide your company?

15-year history of providing mission critical maintenance services for multi-vendor IT environments North American service delivery capabilities Recognized depth and breadth of skills and processes supporting multi-vendor platforms Service planning support - based on products, location, parts and availability requirements – in advance Park Place International maintenance programs Flex ServiceTM - mix and match 7X24 and 9x5 coverage to meet your specific needs and budget 2 hour, 4 hour, or next business day onsite response times available Local spares program - fully tested and certified parts to expedite replacement of failed components 7 x 24 access to Park Place International’s Customer Support Center Maintenance Services delivered onsite, by telephone, or electronically Maintenance contracts include an annual audit of equipment covered under the agreement Published preventive maintenance schedule for proactive support of existing equipment Periodic reports detailing trouble tickets that have been issued and their current status Customized profile in our knowledge-based Service Management / CRM system Single number to call for hardware or software support Single point of contact - Single point of accountability Depot repair programs Time and material programs

Please contact us today to receive a no obligation quote for IBM maintenance services.